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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Aaron0321
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Printer only prints blank pages

HP Recommended
HP Officejet 4620
Microsoft Windows 10 (64-bit)

My printer is only printing blank pages. So far to resolve this I have turned the printer off and on but unplugging the power cable and plugging it directly into a wall. Next I tried the print alignment, it prints a page with only light blue blocks and a red arrow. Putting this on the scanner results in an error "Alignment was unsuccessful." Next I tried the tool to clean the cartridges, this printed off a page with six colored blocks at the top, orange, green, dark blue, yellow, magenta, light blue. From there I attempted to print another alignment page, still a copy of the picture below. I have repeated this cycle many times to include power off/on, cleaning the cartridges,  doing new alignments, taking out all of the paper and loading in fresh white properly sized paper, checked each individual cartridge for anything blocking the tops or bottoms (there shouldn't be as all the colors printed on the cleaning tool), reinserted all cartridges and confirmed they are seated properly, and re attempted the entire process. I  believe at this point the printer is probably just at the end of its life. If that's the case I would rather just know that than continue to try and keep this one running. IMG_7480.jpg

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Aaron0321,

  

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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