Printer only prints from HP Smart app

[Balok63]

I have a DeskJet 2710 printer.  It prints fine from the hardwired desktop computer.  I installed it using my household WiFi network on a laptop running Windows 10, and the installation apparently went fine - the laptop recognizes the printer.  When I try to print (wirelessly) from Word or Adobe, the document enters the queue but nothing happens.  HP Smart says that the printer is "ready."  If I try to print the same document from the HP Smart app, it works fine.  How do I get it to print directly from a program such as Word?

[sandytechy20]

@Balok63

Welcome to the HP support community.

I understand that you are unable to print from different applications, I am glad to assist you.

This seems to be a driver issue, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using HP Smart app

Click here to download

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.