Printer only prints if you save as a PDF

[MariaCKF]

Hi

We use an OfficeJet Pro 8718 in our office.

One of our laptops will print everything absolutely fine - the other will only print when you save as a pdf, or emails. It will not print anything else. We have updated drivers and still not working. The Laptop it struggles to print from is a HP Pavilion 15-cw1598a. it was working fine up until we connected the other laptop (that it now works fine with)

Does anyone know what else we can try?

[sandytechy20]

@MariaCKF

Welcome to the HP support community.

I understand that you are getting printing issues, and I am glad to assist you.

This seems to be a driver issue, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.