Printer or ink system problem, Error Oxc19a0042

[ZekeT]

HP Officejet 4620 e-All-in-One Printer,

Error message: "Printer or ink system problem, Error Oxc19a0042, turn off the printer..."

Very recently, I replaced all of the 4 with genuine HP print cartridges and updated driver(s), and was only able to print a couple of small documents before getting the error message repeatedly, even after turning the power off and then back on as the end of the error message suggested. When now attempting to print a document, a blank page prints.  Also, after running the head cleaning, the error message persists. What can be done to allow for printing to resume normally?

[Echo_Lake]

@ZekeT

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand you are not able to use the printer due to this error. 

A 0x error indicates a hardware issue with the printer. Are you able to bypass this error and access the home screen of the printer?

Reset the printer:

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
 

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Now, try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. If the printer makes a copy, the hardware is fine.

If the printer is stuck on this screen and the error, I'm afraid we cannot perform any troubleshooting steps. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know-how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Have a great day!