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‎12-10-2020 10:53 AM

HP Recommended

Hello I have a office jet pro 6968 and I've done everything possible to fix the problem.   I cant seem to get a live agent to help resolve this issue.  I follow all steps to try and get a someone on the phone.   Can someone please help? 

The error is a printer or print system problem 

0x6100004a

Category:
1 REPLY 1

‎12-20-2020 09:18 PM

HP Recommended

@Narvaez

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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