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‎03-24-2020 03:20 PM

HP Recommended
Product: HP ENVY 4502
Operating System: Microsoft Windows 10 (64-bit)

HP Photo Paper does not completely load when attempting printing a full page photograph

3 REPLIES 3

‎03-28-2020 08:17 AM

HP Recommended

@Jorge_TX

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Do you experience the same issue with Photocopies?

 

Are you selecting the correct settings like paper type when printing?

 

Please try these steps

 

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Also ensure then printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

 

Next follow the instructions in Step 3 in this Link: https://support.hp.com/in-en/document/c03754704 to clean the Paper Rollers in the printer

 

Keep me posted


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎03-28-2020 08:36 AM

HP Recommended

I tried but still nothing change

Was this reply helpful? Yes No

‎03-28-2020 04:48 PM

HP Recommended

@Bomaitha911

 

If the issue persists after following the troubleshooting steps recommended, I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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