Printer printing and copying orange instead of grey

[djfincali]

Printer printing and copying orange instead of grey

[Kumar0307]

@djfincali, Welcome to the HP Support Community!

Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to know different methods of updating printer firmware.

Check the estimated ink levels

On the printer control panel, touch the Ink icon  to display the current estimated ink levels. Replace any low or empty ink cartridges.

Clean the ink cartridges

1. On the printer control panel, swipe the display to the left, and then touch Setup.

   The Setup menu displays.

2. Touch Tools, and then touch Clean Cartridges.

3. If the print quality is unacceptable, touch Yes to perform the next level of cleaning.

Print a Print Quality Diagnostic report

1. On the printer control panel, swipe the display to the left, and then touch Setup.

   The Setup menu displays.

2. Touch Tools, and then touch Print Quality Report. Check if the issue persists.

Let me know how this goes.

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