Printer printing blank on labels

[Myystque]

I have a HP Photosmart C5550 all-in-one printer that is printing only blank pages when I insert Avery labels (8160). First the alignment was failing but after having it clean the cartridges, the printer successfully printed my labels on a regular white sheet of paper. Every attempt to print on the actual labels has turned out blank labels. I do not see an option to change my paper type to labels. My OS is Windows 10 pro.

[Echo_Lake]

@Myystque

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Printing labels (Windows)

To print labels, use pre-formatted templates or the mailings feature in Microsoft Word, or use solutions from a label manufacturer.

• Microsoft Word Mailings tools: In the top menu bar, click Mailings, and then click Labels.

  In the Envelopes and Labels window, click Options, select your label brand from the Label vendors menu, select the Product number, and then click OK.

  NOTE: To learn more about printing labels with the Mail Merge feature, go to Microsoft Office: Create and print labels using mail merge (in English).

  Figure : Select Labels in the Microsoft Word Mailings menu

  

• Microsoft Word pre-formatted label templates: In Word, click File, click New, and then search for a label template.

• Label vendor templates: Label companies such as Avery (in English) provide online tools and templates to print their labels for a cost. Check the label company's website for information and options.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Myystque]

Hi, thanks for your response but this did not solve my problem. I used an Avery label template from their website. 

[Echo_Lake]

@Myystque

Thank you for posting back. 

This sounds like compatibility issue, 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.