Printer printing extra pages/not correct pages

[SavannahG]

I have only used my printer a couple of times but so far I am not impressed. The first time I printed a 2 page lab report and it printed it twice for a total of 4 pages. The second time, just now, i attempted to print a 7 page anatomy lecture notes document and was given 11 pages and some of the pages are only half printed on. I have no idea why this is happening but it is annoying because I have an instant ink membership for only 50 pages a month and have been received more pages printed than what I have selected when I select to print from my laptop. 

[Kumar0307]

@SavannahG, Welcome to the HP Support Community!

To assist you better, which device are you printing from?

Is the print quality not good? Check the ink levels.

Check the print settings before printing. Check the number of copies on the print preview.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

If the issue persists, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted. 

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Have a great day!