Printer printing in grayscale

[JamesL3]

Hi

My printer is not printing in colour.

I have:

• Uninstalled all the drivers and reinstalled them multiple times.
• Checked Windows 10 printing preferences for a print in colour option (it does not exist):
  
  

• Reset the printer to factory settings and set it all up from scratch using the HP Smart App.

I have used HP Smart to once successfully print a PDF in colour.

However, If i try and print from Word, Acrobat, JPG or any other program, which contains colour - it reverts to grayscale.

Please help, it is driving me mad and it was working until recently. (My OS and all apps are up-to-date).

[sandytechy20]

@JamesL3

Welcome to the HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing Preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color, then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[JamesL3]

OK so I uninstalled everything, including the basic device driver, HP Help,  HP Smart and HP plugins for Dropbox and GDrive.

When I uninstall the basic device driver I get the following error and the uninstall fails:

However, I went through and reinstalled HP Smart, checked for the latest firmware updates and settings for the printer (there were none).

I went to the printer properties and there is NO print colour option.

1. I printed a test page from word and it is grayscale.
2. I printed a test page from PDF and it is grayscale.
3. I print a PDF via HP Smart and it is grayscale.
4. I print a 'Print Status Report' directly from the printer and it is colour.

[sandytechy20]

@JamesL3

This might require remote access to your computer to fix the issue.

I request you to talk to HP's support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.