-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer printing the same page over and over

Create an account on the HP Community to personalize your profile and ask a question
09-11-2020 01:06 AM
Hello i wanted to print a couple of images from bring image search and it was all going fine until it got to printing the 20th image it came out unfinished and the same page keeps printing. i didnt ask for copies and i shut down but qhen i turned it back on it began doing the same thing. how do i stop it.
09-13-2020 10:49 AM
Hi @AnnaMC102613,
I'd like to help!
May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
09-14-2020 04:40 PM
Let's try a power reset on the printer
Reset the product
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
Let me know how this goes!