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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎01-30-2020 05:27 PM

HP Recommended
Product: Officejet 6978

My printer is printing in streaks and the wrong colors.  I have changed my ink cartridges, and when I do the automated printer maintenance, the test page looks fine.  Please advise on how to fix.  In the photo below, the D is supposed to be blue.  ThanksIMG_0098.JPGIMG_0097.JPG

1 REPLY 1

‎01-30-2020 10:47 PM

HP Recommended

The troubleshooting steps in the document here may help resolve color not printing properly on your Officejet 6978 printer.  Based on your sample print I would expect either the cyan cartridge vents are not cleared or the cyan cartridge is not properly seated in the carriage.  Both these issues are addressed in Step 9.


Bob Headrick,  HP Expert

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