Printer prints a blank page sometimes one small faded line

[cmnprint]

Hello, I bought an HP Photosmart 5510 from someone and as far as I know it worked when they used it. However when I tried it did not work. It had knockoff print cartridges. I bought original ones and it does not print anything. Somehow the ink levels are decreasing yet nothing is on the paper. I used the clean printhead feature multiple times, check if cartridges were on correctly and such and all that is fine. I’m using Windows 10 and I really need some help thanks.

[Riddle_Decipher]

@cmnprint

Welcome to our humble abode, the family and tech-friendly house of HP Forums!

I'll be your host for the day, they call me the Riddle_Decipher.

There are a few things you can attempt to resolve the issue, and here's where you need to start:

Step one: Print a Print Quality Diagnostic Report

Follow these steps to print a test page.

1. Load plain white U.S. letter or A4 size paper in the tray.

2. From the control panel home screen, touch the Right Arrow (), and then touch the Setup icon ().

3. Touch Tools, and then touch Print Quality Report. A Print Quality Diagnostic Report prints.

   Figure : Example Print Quality Diagnostic Report

   

Under Solution six: Print and evaluate a Print Quality Diagnostic Report > Step 2 onwards: Click here

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[cmnprint]

Hello, unfortunately it just prints a blank page as well. I have gone through the whole guide you linked below and the printer still prints a blank page, there are times where a faded blue streak is shown but barely. In fact its somehow losing ink, the ink catridge is about to be empty and I never got to use nor do I know where it's going.

[Raj1788]

@cmnprint

It looks like you were interacting with @Riddle_Decipher, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

Appreciate all your time and efforts, 

Update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-photosmart-5510-e-all-in-one-printer-series-b111/5053904/do...

Restart the printer.

Then, click on this link: https://support.hp.com/us-en/product/hp-photosmart-5510-e-all-in-one-printer-series-b111/5053904/doc... and follow the Improving Scan Quality.

If the issue persists, I have sent you a private message, to contact HP Phone support depending on the product that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

[cmnprint]

First links does not work. 

[Raj1788]

@cmnprint

Thanks for the reply.

Update directly from the printer

Many HP printers released in 2010 and later support Web Services, cloud-based printing services that include ePrint, printer apps, firmware updates, and content that you can print directly from the control panel. These printers can use a direct Internet connection to find and install updates.

NOTE: 

Supported printers must connect to a wireless or wired network with an active Internet connection to install updates. If the printer connects to the computer with a USB cable, this update method is not available. Continue to the method to download firmware from the HP website.

1. Navigate to the printer update feature. Menu names and icons vary by printer.

   • Printers with an ePrint button or icon: Touch or press the HP ePrint icon or button ( or ), touch or press Settings or Setupif necessary, then touch or press Product Update or Check Product Updates.

   • Printers with text-based menus: Select the Setup, Service, or Settings menu, select Preferences, Printer Maintenance, or Toolsif necessary, then select Web Services, Printer Update, or LaserJet Update.

2. If you are prompted to sign up or accept terms of service, follow any on-screen instructions to enable Web Services and setup automatic updates. This procedure sets up the printer's Internet connection so it can receive updates.

3. If the printer does not automatically start the update process, select Check for Updates or a similar menu to start the update.

Update the printer firmware for printers connected to a computer with Windows.

1. Make sure the printer is on and connected to the computer through your local network or USB cable.

2. Go to HP Customer Support - Software and Driver Downloads.

3. If a Let's identify your product to get started page displays, click Printer.

4. Type your printer model number, and then click Submit.

   The software results page for your printer displays with the default operating system selected.

5. If you need to change the version of Windows, click Change, select your version, and then click Change.

6. Click Firmware, and then click Download.

   If a Firmware section is not listed, an update is not currently available for your printer.

7. Save the file to your computer.

8. Locate and then open the file to start the installation process.

9. When the HP Printer Update window opens, see if the printer serial number displays.

   • If the serial number displays, select the checkbox next to it, and then click Update.

   • If the serial number displays but the status is 'not applicable' (grayed out), you do not need the firmware update. Click Cancel.

   • If the serial number does not display and your printer uses a network connection, connect a USB cable to the printer and computer. Wait 20 seconds, and then click Refresh. When the serial number displays, select the checkbox next to it, and then click Update.

   

10. When the update completes, click OK.

11. If you connected a USB cable to update your network printer, remove the USB driver installed by Windows.

    1. Search Windows for control panel, and then click Control Panel in the results.

    2. Click View Devices and printers.

    3. Right-click the USB printer device that matches your printer model, and then select Remove Device.

    4. Disconnect the USB cable from the printer and the computer, and then restart the computer.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[cmnprint]

Already tried both and the congratulations page printed in only blue. I tried printing a printer status report and it came up blank.

[KrazyToad]

@cmnprint

It looks like you were interacting with @Raj1788, but he is out for the day. I'm KrazyToad & I'm at your service. 

Thanks for keeping me posted. This seems to be a Hardware issue

I would request you to contact our Phone Support as suggested by @Raj1788

Thank you