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HP Recommended
Hp Envy 5034 wireless printer
Microsoft Windows 10 (64-bit)

My wireless printer prints blank pages, all of a sudden.  HP Print and Scan doctor cannot find what it is or HP Smart.   Windows 10 troubleshooter says everything is okay.   Getting so frustrated.   Someone suggests I download the latest update in case of Window 10 updates going wrong but my printer window tells me I have the latest HP update.   Any assistance would be appreciated.   Sue

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Latichia

 

Welcome to HP support community.

 

Did you make a copy and check if that prints fine?

 

Meanwhile:

Print a Print Quality Diagnostic report

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

    A Print Quality Diagnostic report prints.

    Print Quality Diagnostic report without defects

If that does not print fine, Clean the ink cartridges

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools, and then touch Clean Cartridges.

You can refer this HP support community for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

@Latichia

 

Welcome to HP support community.

 

Did you make a copy and check if that prints fine?

 

Meanwhile:

Print a Print Quality Diagnostic report

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

    A Print Quality Diagnostic report prints.

    Print Quality Diagnostic report without defects

If that does not print fine, Clean the ink cartridges

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools, and then touch Clean Cartridges.

You can refer this HP support community for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

@Latichia

 

Good to see that your query is answered.

Feel free to contact us in the future if you need any assistance.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

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