Printer prints colour in A4 but very dull colours ( yellow is brown for example) in A3

[Luci5]

Hi there,  I recently set up my printer. It prints in colour fine for A4 but as soon as I print the same document in  Excel in A3 it comes out very poor greyscale quality or if I print the same document in Word yellow turns brown, red turns dark green.  There is no problem with scaling  - this is fine -  it is just the colour. Any advice gratefully received. 

[Betty0610 · Accepted solution]

@Luci5

Welcome to the HP Support Community.

Have you tried printing on A3 from a different application as well apart from any Microsoft Office applications?

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[Luci5]

Thanks Betty. Your advice has worked and I am so grateful. 1st time I have used this forum and I was a bit sceptical but no more! Very satisfied Customer.  🙂

[asmita6658]

@Luci5

Happy to hear that. If you need further assistance feel free to reach out to us. 

Have a great day!