Printer prints documents but not photos

[Alisdisgrace]

I have been trying to print some holiday photos.  The printer printed about 10 and then stopped.  Items were stuck in the print queue and so I cleared these.  It now will print documents but all photos sent to print get stuck in the print queue.  It says printing, but it isn't.

[sandytechy20]

@Alisdisgrace

Thanks for taking an interest in the HP Support Forums After reading your post I see that the print job is stuck in the queue. I will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. 🙂  Kudos to you on that score.:)

For better clarity and to assist you better I would require more information regarding this:

When did this issue start?

Did you do any changes to the Printer?

Meanwhile

Delete job files and restart

1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.

2. Save your work. After using these steps, your current print jobs are lost and will need to be printed again.

3. Open Windows Services using one of the following methods:

   • Search Windows for services, and click Services in the list of results.

   • On your keyboard, press Windows key ( ) + R, type services.msc in the window that opens, and then click OK.

4. Scroll through the list of services and find the name Print Spooler.

5. Right-click Print Spooler and select Stop.

   Figure : Stop selection for Print Spooler Service

   

6. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.

7. Delete all files inside the PRINTERS folder.

8. Shut down your computer from Windows.

9. Make sure you printer has been unplugged for at least 60 seconds, and then plug the power cord into a power outlet.

10. Turn on the printer using the power button on the printer.

11. Turn on the computer and wait for Windows to open.

12. Try printing again and note what happens.

Use HP Print and Scan Doctor

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

Read and respond to the screens in HP Print and Scan doctor to automatically find and fix any printer problem. After you have finished using HP Print and Scan Doctor, try to print.

Reinstall the print driver

1. If your printer connects to the computer with a USB cable, disconnect the USB cable from the printer.

2. Search Windows for devices and click Devices and Printers in the list of results.

3. Right-click the icon for your printer, and click Remove Device.

   The computer uninstalls the printer software.

4. Restart the computer.

5. Go to HP Support - Software & Drivers to find and download printer software that matches your model of HP printer.

6. Install the software according to the instructions on the HP website.

      NOTE:

   If you are using a USB connection, only connect the cable when instructed to do so during the software installation.

7. Try printing again and note what happens.

You can refer this HP document for more assistance: http://hp.care/2gYe7Vk

Let me know how it goes.

Cheers.