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‎08-10-2019 05:43 AM

HP Recommended
Product: Envy 5530
Operating System: Microsoft Windows 7 (64-bit)

Hi, suddenly my Envy 5530 is printing emails (Thunderbird) only in small newspaper like columns, not as they are formatted when they come in.  I would appreciate any advice to fix this, it does all other printing perfectly. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-12-2019 02:05 PM

HP Recommended

@gvinesc1, Welcome to the HP Support Community!

 

This seems like an application specific issue with Thunderbird. You may either contact the app developer/Mozilla support or reinstall the application as other documents are working fine.

 

Also, try Updating the printer firmware and check if that helps.

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎08-12-2019 02:05 PM

HP Recommended

@gvinesc1, Welcome to the HP Support Community!

 

This seems like an application specific issue with Thunderbird. You may either contact the app developer/Mozilla support or reinstall the application as other documents are working fine.

 

Also, try Updating the printer firmware and check if that helps.

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎08-12-2019 05:03 PM

HP Recommended

Thank you, Kumar, you are right, it was Thunderbird, but it seems that a margin was set to 5 inches instead of .05 on the right which caused the issue, it's fixed now, and I appreciate very much this input and have downloaded the newer firmware as well.

Was this reply helpful? Yes No

‎08-13-2019 06:48 AM

HP Recommended

@gvinesc1

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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