Printer prints more copies than I request

[preachernc]

When I print out documents and I request 1 copy, my printer prints 2 copies.

[sandytechy20 · Accepted solution]

@preachernc

Welcome to HP forums, I see that your printer is printing extra pages.

• Did you try to print from a different application and check if the issue persists?

Meanwhile:

1. Update the printer firmware
2. Make sure the printer is on and connected to the computer through your local network or USB cable.
3. Click here to download the firmware.

4. Save the file to your computer.

5. Locate and then open the file to start the installation process.

6. When the HP Printer Update window opens, see if the printer serial number displays.

   • If the serial number displays, select the checkbox next to it, and then click Update.

   • If the serial number displays but the status is 'not applicable' (grayed out), you do not need the firmware update. Click Cancel.

   • If the serial number does not display and your printer uses a network connection, connect a USB cable to the printer and computer. Wait 20 seconds, and then click Refresh. When the serial number displays, select the checkbox next to it, and then click Update.

   

7. When the update completes, click OK.

8. If you connected a USB cable to update your network printer, remove the USB driver installed by Windows.

   1. Search Windows for control panel, and then click Control Panel in the results.

   2. Click View Devices and printers.

   3. Right-click the USB printer device that matches your printer model, and then select Remove Device.

   4. Disconnect the USB cable from the printer and the computer, and then restart the computer.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install full feature driver for the printer

Click here to download the drivers.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.