Printer prints on wrong size

[Aeri_94]

I was supposed to print a document (short bond paper) with full text on it but when I print it, only the 1/4 of the bond paper has print of the whole document.  

[Dragon-Fur]

@Aeri_94 

Welcome to the HP User Community.

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@Aeri_94 wrote:

Product: HP DeskJet Ink Advantage 3835 All-in-One Printer

Operating System: Microsoft Windows 10 (64-bit)

I was supposed to print a document (short bond paper) with full text on it but when I print it, only the 1/4 of the bond paper has print of the whole document.  

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If "short bond paper" is meant to describe the "bond paper" type,

(then)

Check whether the bond paper weight is supported in your Printer - Printer Specifications for HP OfficeJet 3830, DeskJet 3830, 5730 All-in-One Printers

Next,

If "short bond paper" is meant to describe the paper size,

(then)

If necessary, create a Custom Size Paper Form  - HP Printers - Creating Custom Paper Sizes

Next,

Load the paper according to the instructions in the  User Guide (Starting on Page 7)

Next,

Alert the printer to the paper size and type - Tray and Paper Management

Example

Retain_Printing_Preferences_12

Next,

Open the document to be printed,

For example, 

If the document is Word and the Operating System is Windows, open the document in Microsoft Word.

Select options, including Paper Size & Type. 

Word > File > Options > Advanced

In Section Print (about 2/3 of the way down)

UNCHECK "Scale content for A4 or 8.5 x 11" paper sizes

Click OK to save changes

Adjust settings and Print

OR

If the document is in PDF format, open the document in HP Smart (or other PDF print software).

Adjust the settings on the main print menu

Open More Settings > Check / Adjust the Shortcut and settings > Click OK to save change(s)

When Ready, Click to Print

Example - HP Smart - Windows - Simple Document Print

HP_Smart_W10_PDF_Print_9

Example - Adobe Reader DC  - PDF Print

PDF_Reader_Main_Menu_2

References / Resources

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

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HP DeskJet Ink Advantage 3835 All-in-One Printer 

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