Printer prints test page ok but will not print text

[Dennis3700]

Cannot print text from laptop. Printer has ink and checks out with doagnostics. Am able to print a test page but not text.

[DavidSMP]

@Dennis3700,

Thanks for stopping by the HP community. A very good day to you. I reviewed the post regarding issues with printing from the computer. I will be glad to assist you and let’s get right to it. Excellent observations and great diagnosis of the issue It is amply appreciated.

Let me gather some information for better clarity to assist you correctly:

• Did you run HP print and scan doctor and check again?
• Did you uninstall and reinstall the printer drivers?
• Does it give you any errors while printing?

I will be providing a roadmap with some troubleshooting steps to resolve the issue. Let us try these steps:

•  Please perform a hard reset on the printer from this link: https://support.hp.com/in-en/product/hp-deskjet-3700-all-in-one-printer-series/8954253/document/c004... by following instructions from the section “Step 1: Reset the printer”
• First run HP print and scan doctor by following instructions from this link: http://support.hp.com/us-en/document/c02073861

• Now check if it gets fixed.

• Also update the printer firmware also by following instructions from this link: https://support.hp.com/bg-en/document/c02919168
• Use a USB cable to update the printer’s firmware.
• Make sure to run all the latest Windows updates again.

 Now check for issue resolution. If it continues, then perform a root level uninstallation and reinstallation of the printer drivers by following these step by step instructions:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, in the control panel and select any printer listed there and you will get some options on the top. 
• Click on print server properties. 
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again. 

Then download the latest full feature driver from https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-deskjet-3700-all-in-one-printer-series... and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

 If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: http://support.hp.com/in-en/document/c01796879

• This should resolve the issue for you. There is an associated YouTube video on how to install it. Please check the steps:
  • Step 2: Connect your printer to the computer
  • Step 3: Install the print driver with the Add a Printer wizard
• This should fix the issue.
• Please ensure to run all Windows updates completely and the latest updates are installed correctly.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂