The printer prints a black vertical line when printing from WORD. The line is vertical and is on the left edge of each page except the last one. It's a All-in-One HP Envy Photo 7855. If I print a pdf, no line is printed. Seems to only happen from WORD.
Uninstall the printer software > Restart the computer > Install a fresh copy of the full driver.
Before you install / reinstall printer software, do check and run Windows Updates. Even if Windows Updates appears to have caused trouble in the past, it is always possible rerunning Updates again can resolve odd issues (for example, printer not recognized).
The Basics - Standard - Reinstall Full Feature Software
Uninstall the existing printer software from Programs and Features
Restart the computer and log in
If using USB, disconnect the USB cable between the printer and the computer before starting the installation. Connect the cable when instructed to do so (toward the end of the installation procedure).
Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software
For printers that support the option,
Use the Easy Start wrapper to install and configure the printer software.
Download-and-Save the current version of the Easy Start wrapper to install your print software
If using USB: Disconnect the USB cable between the printer and computer before installing the software.
Right-Click on the downloaded package and "Run as Administrator" to start the installation
Select to install the “Full Driver” / “Full Feature Software”
If using USB: Connect the cable when instructed to do so (near the end of the installation process).
After the software is installed, Restart the computer and log in.
Notes >> Easy Start... The Journey
About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver).
You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription. Instant Ink subscription is NOT mandatory.
Full driver provides print and scan functions supported by your printer.
Windows Updates current (and include Office / Word updates)?
Does changing the margin remove the line?
For example, change the margin from Custom to Narrow OR from Narrow to Normal
Print just one page to test...
Footer / Header? If yes, location (distance from bottom / top of page)
NOTE: Header / Footer is not normally significant except perhaps for booklet and paper size settings in combination
Duplex or single sided document?
Printing with borders?
Which printer shortcut is selected in Printer Properties?
Printer Home Page - References and Resources –Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to thePrint and Scan Doctor(Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) aCategory>Topic >Subtopic
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