Printer problem with HP Laserjet M140we - Error code OW_4XX_OWSWS00001

[Lost-in-Space1]

I used the HP Laserjetprinter M140we for several months successfully. Since 3 days I'm unable to print any document. The printer is connected successfully to the network (blue WLan LED). The yellow exclamation mark at the printer is blinking with a high frequency. The printer prints successfully the test page. 

My hypothesis is, that there is a problem with the software/ firmware. Therefore I tried to update the software. I received the following message. Error code: OW_4XX_OWSWS00001. Can some help me to fix this problem.

[A_Gayathri]

Hi @Lost-in-Space1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error code OW_4XX_OWSWS00001 for your HP LaserJet MFP M140we, which often indicates a communication or firmware issue. Since the test page prints successfully, it suggests that the hardware is functional, and the issue might indeed be related to firmware, software, or connectivity between the printer and your computer.
 

Steps to Resolve the Issue:

1. Restart Devices

• Turn off the printer and unplug it from the power source.
• Restart your computer and router.
• After 5 minutes, reconnect and turn on the printer. Check if the issue persists.

2. Reset the Printer

• Restore Network Defaults:
  1. On the printer control panel, press and hold the Wireless button for about 20 seconds until the wireless light blinks.
  2. Reconnect the printer to your Wi-Fi using the HP Smart app.

3. Update Firmware Manually Update the firmware on an HP printer

Since the firmware update might not have gone through:

• Download the latest firmware for your printer from the HP Support website.
• Install it manually using the HP Firmware Updater Tool:
  1. Run the downloaded firmware file.
  2. Follow the on-screen instructions to update the firmware.

4. Reinstall the Printer Driver

• Open the Control Panel > Devices and Printers.
• Right-click your printer and select Remove Device.
• Download and install the latest driver and software from the HP Support website. Use the "HP Smart" or "Full Feature Software" package for best results.

5. Clear Print Spooler

• Open the Services app (search "Services" in the Windows Start menu).
• Locate Print Spooler, right-click it, and select Stop.
• Go to C:\Windows\System32\spool\PRINTERS and delete all files.
• Return to the Services app, and restart the Print Spooler service.

6. Perform a Factory Reset

If the above steps don't work, reset the printer to factory settings:

• Refer to the printer's manual for instructions on performing a full reset.
• After the reset, reconnect the printer to your network and set it up as new.

7. Check for Errors in the HP Smart App HP printer setup (HP Smart app)

• Open the HP Smart app on your computer or mobile device.
• If the app detects an error or incomplete setup, follow the prompts to resolve it.

Please follow the steps mentioned in this document: HP printers - 'We're sorry, something went wrong error

HP LaserJet MFP M140we Printer  User manual 
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Lost-in-Space1]

Thank you for your answer. I followed your advice up to step 3. I tried to update the Printer Firmware, downloaded  the installation file from the HP Webpage and was guided through several windows. In one of the windows I received the message, that I'm not able to register my printer, although my printer is already registered with the serial number and the product number in my HP account together with my computer. The PIN of the printer was submitted in one of the windows too. 

So I'm still lost in space! Do you have another advice how to identify the problem?

[Irfan_06]

Hi @Lost-in-Space1,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

So are you planning to connect your priner to a wireless network or do you have the same error when you boot the printer?

Take care and have a great day ahead!

Irwin6

HP Support

[Lost-in-Space1]

Hello Irwin6,

Thank you for your answer and proposal. May I summarize first the status of my investigations and my experience made during several trails. The printer is already connected to the WLAN Network (WLAN router network) and worked for several months in this configuration. I cannot assign any action made by myself, SW installation etc.  which could have changed any settings of the printer but maybe I'm wrong. As reported below I tried to update the firmware but received during the installation process the message that my printer cannot be registered for this SW/ Firmware update although the printer is registered in my HP account.

I tried therefore to get a phone call from the service hotline. I completed the online service template with some technical information and inserted my mobile phone number in the template. The phone number was rejected and the number of the mobile phone of my wife was rejected too. 

So the posts in this community is for me the only way to discuss this issue. 

I can bring the printer back to the dealer. It is still in the warranty period. But I have some doubts that changing the hardware will fix the issue.

[Lost-in-Space1]

Does someone have any further recommendation how to fix the issue?

[Irfan_06]

Hi @Lost-in-Space1,

Thank you for sharing the above information.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Lost-in-Space1]

Thank you for the detailed action plan.

Regrading the Hardware test: 

- the printer internal test page can be printed

- a document from the scanner glass cannot be printed

- a scan (document of the scanner glass) can be launched successfully via the network by the computer

Question: Do you think that there is a HW issue? 

Results from step A:

- actions carried out, but the printer issue still exists

Result from step B:

- I tried to do the firmware update with HP Smart used the Option "Firmware update" (German: Druckeraktualisierung")

- Typed into the template, as requested, my printer PIN 05045894

- Received the information that a new FW version is available

- Started the update

- Received the answer: connection to the server couldn't be realized (I don't remember the right words, the content should be the same)

- in former trials with downloading the update file directly, I received the same reply.

Question: Do you have an idea, what could be wrong. The internal network is well working, the internet connection exists, I've registered the printer on my HP account successfully. Serial No: VNF 6S38156 and Product No: 2A130E

Looking forward to further advice!

[Irfan_06]

Hi @Lost-in-Space1,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support