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‎03-06-2019 08:59 PM

HP Recommended
Product: Apple
Operating System: macOS 10.13 High Sierra

I have a new router but need a username and password to get into the control panel of the printer, which I don't have. How do I reset the password and username or reset the printer

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-12-2019 07:16 AM

HP Recommended

@Trina4

 

Thanks! It sounds like you have an administrator lock enabled on your printer. I believe we have to perform a full reset and re-initialize the printer in order to remove an administrator lock. The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've send you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Senan6806


I am an HP Employee

View solution in original post

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3 REPLIES 3

‎03-08-2019 12:30 PM

HP Recommended

@Trina4

 

A warm welcome to HP Support Community!

The username and password prompt, is it displayed on the printer control panel display?

What's the printer model?

Let me know!

 

Senan6806


I am an HP Employee

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‎03-09-2019 02:45 PM

HP Recommended

Thanks for getting back.

My printer model is office jet pro 8620

 

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‎03-12-2019 07:16 AM

HP Recommended

@Trina4

 

Thanks! It sounds like you have an administrator lock enabled on your printer. I believe we have to perform a full reset and re-initialize the printer in order to remove an administrator lock. The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've send you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Senan6806


I am an HP Employee

Was this reply helpful? Yes No
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