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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Envy 7800 all in one
Microsoft Windows 7 (64-bit)

After 8 years I finally changed out my HP Photosmart to get a printer that does more, the HP Envy 7800 All in One.  I purchased it a year ago, but didn't set it up until last April, don't ask why!  Anyway I've printed color maybe 6 time since and now it is printing just parts and gets worse and worse.  I can't even get a decent copy of black and white.  It has several lines of color, then off color.  I've run all the "cleaning" and "diagnostics" and all was fine, then when I ran them a second or third time the printing became horrible.  I'm hoping I just need new ink, but has anyone ran into this problem with a fairly new printer?

1 REPLY 1
HP Recommended

Hi @Lorpol

 

Welcome to the HP Support Community. 

 

Have you tried these steps yet? 

 

If the issue still persists, please try a replacement ink or, you may  Contact HP in your region regarding this issue. 

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Asmita
I am an HP Employee

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