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11-25-2019 03:48 PM
After 8 years I finally changed out my HP Photosmart to get a printer that does more, the HP Envy 7800 All in One. I purchased it a year ago, but didn't set it up until last April, don't ask why! Anyway I've printed color maybe 6 time since and now it is printing just parts and gets worse and worse. I can't even get a decent copy of black and white. It has several lines of color, then off color. I've run all the "cleaning" and "diagnostics" and all was fine, then when I ran them a second or third time the printing became horrible. I'm hoping I just need new ink, but has anyone ran into this problem with a fairly new printer?
11-28-2019 03:56 AM
Hi @Lorpol
Welcome to the HP Support Community.
Have you tried these steps yet?
If the issue still persists, please try a replacement ink or, you may Contact HP in your region regarding this issue.
Have a great day!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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 Asmita
 I am an HP Employee