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‎01-16-2022 08:24 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My HP Officejet 6500A Plus E710n was working fine before today.  It is connected to my Verizon router through an ethernet cable.  I went to print and received message on my computer "HP Officejet 6500 E7n-z (Network) is paused."

 

I have tried restarting both the printer and the computer and have checked connections.  Please let me know the best way to fix this.

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-16-2022 09:56 PM

HP Recommended

Hello @ALRC55 .

Go directly to "Control Panel > Devices and Printers".
Locate the icon of the printer with the problem and right click on it.
A menu of options will pop up, place the cursor on "View what is printing".
You will then see three options: Printer, Document and View.
Select "Printer" and another menu of options will immediately appear. Uncheck the "Pause printing" option and the printer should start printing normally.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

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2 REPLIES 2

‎01-16-2022 09:56 PM

HP Recommended

Hello @ALRC55 .

Go directly to "Control Panel > Devices and Printers".
Locate the icon of the printer with the problem and right click on it.
A menu of options will pop up, place the cursor on "View what is printing".
You will then see three options: Printer, Document and View.
Select "Printer" and another menu of options will immediately appear. Uncheck the "Pause printing" option and the printer should start printing normally.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
1 person found this reply helpful
Was this reply helpful? Yes No

‎01-17-2022 08:59 AM

HP Recommended

Thank you so much!  I appreciate your direct, simple, and quick response - it fixed the problem!

1 person found this reply helpful
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