Printer randomly presented screen with HP logo and will not restart or allow me to fix it

[Momovill]

 cannot get printer to move past this image. Have unplugged multiple times. Is there another way to troubleshoot and resolve? 

[A_Gayathri]

Hi @Momovill,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY Photo 7158 printer is stuck on the HP logo screen and restarting or unplugging doesn't resolve the issue, there are a few additional troubleshooting steps you can try:

• Check for paper jams: Even if the printer doesn't indicate a paper jam, it's worth manually checking all areas of the printer for any stuck paper or debris. Sometimes, a small piece of paper can cause the printer to hang on startup.
• Perform a hard reset: Unplug the power cord from the printer while it's still on. Wait for about a minute, then plug it back in. This can sometimes reset the printer's internal memory and resolve startup issues.
• Update firmware: Check if there are any firmware updates available for your printer on the HP support website. Updating the firmware can sometimes fix bugs or issues that may cause the printer to hang. Update the firmware on an HP printer 

Refer to this document:  HP ENVY Photo 7158 All-in-One Printer User Manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.