cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
Highlighted
New member
3 2 0 0
Message 1 of 4
143
Flag Post

Printer randomly stopped working, says problem with ink installation

HP Recommended
macOS 10.15 Catalina

My HP ENVY 5640 series printer randomly stopped working. It was out of ink, I replaced it, and then I started getting a message saying "Remove and Reinstall the indicated ink cartridge." I did that, nothing happened. I replaced it with two brand new ink cartridges, one after the other, and it still didn't work, so a total of three new ink cartridges didn't work. It snaps into place the same way I always have. I've tried restarting it, and I've checked to make sure the software is up to date. What is going on?

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
15,785 15,780 1,069 1,249
Message 2 of 4
Flag Post
HP Recommended

@MadisonHopkins, Welcome to the HP Support Community!

 

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge. If the error persists, I'm afraid this is a hardware issue with the printer as you have already used 2 new ink cartridges. 

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for the advice, but none of those steps worked. I tried to go through the link you provided to contact support and there is no option to call someone. How do I do that? 

0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 4 of 4
Flag Post
HP Recommended

Thanks for the advice, but none of those steps worked. I tried to go through the link you provided to contact support and there is no option to call someone. How do I do that? 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation