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‎08-07-2020 04:24 PM

HP Recommended
Operating System: macOS 10.15 Catalina

My HP ENVY 5640 series printer randomly stopped working. It was out of ink, I replaced it, and then I started getting a message saying "Remove and Reinstall the indicated ink cartridge." I did that, nothing happened. I replaced it with two brand new ink cartridges, one after the other, and it still didn't work, so a total of three new ink cartridges didn't work. It snaps into place the same way I always have. I've tried restarting it, and I've checked to make sure the software is up to date. What is going on?

3 REPLIES 3

‎08-10-2020 09:08 AM

HP Recommended

@MadisonHopkins, Welcome to the HP Support Community!

 

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge. If the error persists, I'm afraid this is a hardware issue with the printer as you have already used 2 new ink cartridges. 

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎08-14-2020 11:57 AM

HP Recommended

Thanks for the advice, but none of those steps worked. I tried to go through the link you provided to contact support and there is no option to call someone. How do I do that? 

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‎08-14-2020 11:57 AM

HP Recommended

Thanks for the advice, but none of those steps worked. I tried to go through the link you provided to contact support and there is no option to call someone. How do I do that? 

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