• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-22-2021 08:54 AM - edited ‎07-22-2021 08:54 AM

HP Recommended
Product: Envy 5055
Operating System: Microsoft Windows 10 (64-bit)

My printer only reads Error code 0XB8047B30, the Home, ? and back buttons flash and are non-responsive.  I searched by the error code and got no results.  I uninstalled and reinstalled HP Smart, it will not launch.  I installed the HP Print/scan Dr, it was not helpful.  I tried to update the driver, it could not find the printer to continue to install.

Any help would be appreciated.

 

Warrantee is up.

Category:
55 people had the same question
39 REPLIES 39

‎07-23-2021 02:40 AM

HP Recommended

I had the same problem, pushing the start button to force restart solved the problem for me

Was this reply helpful? Yes No

‎07-23-2021 07:58 AM

HP Recommended

Reading down the topics list it seems that there are many of us all having the same issues. Yes re-cycling the power fixes the issue but only temporarily for me, the error code returns 30 minutes later and I have to go through the same process again.

 

Very frustrating as there isn't anything in the manuals, online help or the chat that covers this error....I am wondering whether the latest firmware update is the cause?

Was this reply helpful? Yes No

‎07-23-2021 09:26 AM

HP Recommended

same here ; notice we all had it today or yesterday ie.7/22/2021 ; did we get update from HP that caused issues

are well windows users 

Was this reply helpful? Yes No

‎07-23-2021 12:34 PM

HP Recommended

I am having the same problem. Less than a year old. 

Reads the same error code. 

 

The Home/?/power led light flashing alternatively with the back arrow led light. 

 

Hold power button 10 seconds and it reboots. I get the loading screen and it reboots. Its done this several times. I noticed it was blinking yesterday evening when I walked pass my home office. 

Was this reply helpful? Yes No

‎07-24-2021 03:53 AM - edited ‎07-24-2021 03:59 AM

HP Recommended

I have the same problem. Cutting the power supply only solves it for a few minutes. Print & Scan doctor doesn't find anything wrong with the printer. Nothing to be found online. Am a Mac user

Was this reply helpful? Yes No

‎07-24-2021 05:37 AM - edited ‎07-24-2021 05:46 AM

HP Recommended

Problem appeared a few days ago.  Holding Power button resets it only for short period of time up to 5min maximum. And error message each time appears different.

Tags (1)
Was this reply helpful? Yes No

‎07-24-2021 09:57 AM

HP Recommended

Considering the number of people who have all had the same issue appear around the same time it’s disappointing that we are not getting any responses from support. I saw one post from the other day that suggested a few things, which I did and didn’t work and then said if it doesn’t work it must be a hardware issue. Can’t believe that so many people have all had the same hardware issue all at the same time!

1 person found this reply helpful
Was this reply helpful? Yes No

‎07-24-2021 01:41 PM

HP Recommended

Same problem no resolution 

Was this reply helpful? Yes No

‎07-24-2021 03:20 PM

HP Recommended

OfficeJet 5200 same issue

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.