Printer rejecting compatible ink cartridges

[algeradine]

My printer is currently displaying the message "indicated cartridges are not intended for use in this printer". 

A bit of backstory... 

My black cartridge ran out of ink so I purchased the compatible ink from Amazon Prime.  The replacement cartridge burst or leaked within the first use, which rendered it unusable.  I let it dry out and after some difficulty trying to find the right support on the site, I returned it via Amazon and purchased a new set. 

However, with the new set it is now giving me the message mentioned above, and now I cannot use the printer.  The printer is out of warranty but it was the dodgy ink cartridge that did this.  Am I going to purchase need a new printer now? I would welcome advice on this.

For reference the printer is an HP Envy 4520 and it was using compatible HP 302 cartridges.

[Raj2111]

Hi @algeradine 

Welcome to the HP Support Community!

I understand that you are getting cartridge an error on your printer, I am glad to assist you today.

Here are a few steps that should help resolve the issue"

Step 1: Verify the ink cartridge numbers

Make sure the ink cartridge numbers match your printer and country/region.

Go to HP Store, and then verify the ink cartridge numbers for your printer model and country/region. Replace any incompatible ink cartridges.

If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE: 

HP recommends plugging the printer directly into a wall outlet.

Turn the printer on.

If the error persists, continue to the next step of cleaning printheads, Link  https://www.hp.com/us-en/shop/tech-takes/how-to-clean-printhead

you may check this document: Leaking Ink Cartridge

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards, 

[ElaineGeniale]

Hello!

I have a HP Photosmart D7160 printer. I brought it with me from Canada. It worked very well here, in Sweden. I have changed the cartridges two times since I am here with no issues. I have now purchased HP cartridges from Ireland and all of them are being rejected with message to have right number 02. I did use some with no name bought in Sweden and since then, the printer is having issues, The printer would not recongnise those cartridges.

How can I overturn this and make the printer work with legit HP cartridges. It is the best printer I have had and would like it to work.

I have tried and did several times what is suggested (unplugg, plugg back, remove cartridges, etc. etc.).

Thank you for your help.

Elaine

[Raj_05]

Hi @algeradine,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support