Printer rejects cartridge

[Juan45]

I do not subscribe to “instant ink” but after fitting a new genuine HP colour cartridge 62 the printer refuses to print saying “cartridge cannot be used until printer is enrolled in HP instant ink”. This is infuriating. I am not going to be pushed into a program I do not want or need.

[A4Apollo]

Hey there! @Juan45, Thanks for stopping by the HP Support Community!

Don't worry I'll try to help you out.

Excellent description and a great diagnosis done. It is greatly appreciated.

Try the steps recommended below and check if it helps.

HP Instant Ink > How to > Instant Ink > Manage Account > Turning Off Web Services

Optional - be sure Web Services is "off":

After you switch off Web Services, wait a minute and then switch off the printer.

Wait until the printer is completely shut down > wait a minute or two.

Switch on the printer.

Refer this article to know more information about instant ink cancellation. Click Here

Also, Please share few details in a private message, if you think the above statement didn't answer your query, so I can check the account details.

Instant ink Email Address

Instant Ink Account Number

Shipping address-

Refer this article to know more information about enrolling in HP instant ink. Click Here

Also, refer this article to know more about instant ink. Click Here

Hope this answers your query!

I hope you have a great day! 🙂

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