Printer reporting not connected to network.

[JoanW6]

Printer set up initially as wifi but it is constantly reporting it is not connected to a network. I changed to a usb connection successfully yesterday by removing and reinstalling the printer. It has printed without issues yesterday afternoon and this morning. Without making any changes it is now reporting again that it does not have a wifi connection. I have tried removing and reinstalling with no success. I really need to print some documents so would appreciate any help.

[Jay_G24]

Hi @JoanW6,

I'd like to help!

Try the below suggestions-

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

If the issue persists, Change the connection type with the HP Printer Setup & Software utility or with the HP Smart app for Windows 10. Leave the USB cable connected until you are prompted to disconnect it.

Convert your USB connected HP printer to a wireless connection in Windows.

• HP Printer Setup & Software utility: Search Windows for 'HP', and then click the name of your printer in the results to open HP Printer Assistant. Click Utilities or Tools in the top menu bar, click Printer Setup & Software or Device Setup & Software, and then click Convert a USB connected printer to wireless to launch the utility.

  Figure : Convert a USB connected printer to wireless utility in HP Printer Assistant

  

• HP Smart app: On the app home screen, look for a Make printing easier by connecting your printer wirelessly message at the top of the window. If it displays, click Learn More to start the guided conversion.

  NOTE: 

  If the message does not display, use the method to convert the connection through the HP Printer Setup & Software utility.

  Figure : Set up the printer wirelessly in HP Smart

  

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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