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‎05-23-2019 04:20 PM

HP Recommended
Product: ENVY 5640 e-All-in-One printer
Operating System: macOS 10.14 Mojave

My printer can be seen by the wi-fi but I cant print from mobile phone or iMac. A web access test page tells me that "Your network requires a proxy server address when connecting to the internet".

 

I have followed some helpful advice on these boards and identified the IP address for the printer and found the EWS page online. I have also used advice to access the settings on the iMac (which is running Mojave 10.14 OS) but there are no proxy settings to cut and paste in the Network>Advanced>Proxies box.

 

i am struggling to download new drivers as well, a diaglogue box saying "HP Easy start cannot move file" appears instead of downloading.

 

All advice gratefully received.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-24-2019 02:19 PM

HP Recommended

Hi @LucyM4000,

 

A warm welcome to HP Community!

I believe web services is only required if you are using ePrint or web services associated apps. Web services is not required if you are printing directly from your phone or Mac.

Any error when you try to print from iMac and phone?

Does the print job appear in the print queue?

Most of the web services connectivity issues can be resolved by assigning a manual IP and Google DNS. Here is how to do it:

Please ensure the printer is up-to-date with its firmware. If you are unsure, you can download and install the latest firmware update from here.

Once you are up-to-date with the firmware, please set a manual IP address and manual DNS servers for the printer. The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

If issue persists, try the steps available in this document. 

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎05-24-2019 02:19 PM

HP Recommended

Hi @LucyM4000,

 

A warm welcome to HP Community!

I believe web services is only required if you are using ePrint or web services associated apps. Web services is not required if you are printing directly from your phone or Mac.

Any error when you try to print from iMac and phone?

Does the print job appear in the print queue?

Most of the web services connectivity issues can be resolved by assigning a manual IP and Google DNS. Here is how to do it:

Please ensure the printer is up-to-date with its firmware. If you are unsure, you can download and install the latest firmware update from here.

Once you are up-to-date with the firmware, please set a manual IP address and manual DNS servers for the printer. The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

If issue persists, try the steps available in this document. 

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No

‎05-29-2019 02:15 PM

HP Recommended

Fixed! How awesome.

Thank you. Made my day....

Was this reply helpful? Yes No

‎05-29-2019 05:05 PM

HP Recommended

@LucyM4000

 

You are welcome! Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. Have a great day!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No
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