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‎09-22-2022 04:18 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: macOS 12.0 Monterey

My printer is ripping paper. I followed steps to clean rollers, reset printer by unplugging from power for 60s but problem persists. Is this a permanent damage or can something be done about this? Many thanks.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-27-2022 05:53 AM

HP Recommended

Hi @Bea06

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

 

This could be a hardware issue with the unit and may need repair.

 

We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

 

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

 

Keep me posted and have a great day ahead! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Rainbow23 - HP Support.

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1 REPLY 1

‎09-27-2022 05:53 AM

HP Recommended

Hi @Bea06

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

 

This could be a hardware issue with the unit and may need repair.

 

We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

 

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

 

Keep me posted and have a great day ahead! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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