-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer roller not picking up paper on one side

Create an account on the HP Community to personalize your profile and ask a question
03-01-2020 04:29 AM
A pen fell into the slot where the paper is taken in by the printer. I managed to remove this but when doing so the pen got pushed into the space to the right hand side of the rollers. When I tried to print the rollers appear to only pick up the paper on the left hand side which means the paper goes in slightly and at a squint angle. The printer then tells me its out of paper. I've tried the troubleshooting suggestions of resetting, cleaning the rollers and checking the paper with no success. I've checked for paper jams or any other bits that might have fallen into the printer but can't see anything. There's nothing missing from the pen/pen lid. The cartridge holder moves freely as well. Is there anything else i can try to get the printer working correctly again?
Solved! Go to Solution.
Accepted Solutions
03-01-2020 08:00 AM
There is something still inside the printer that is causing problems. Both rollers are on the same shaft and if one turns the other turns too. You have jam access door on the bottom side of the printer, also you can turn your printer upside down and gently shake it to hear for some rattling sound caused by a foreign object.
03-01-2020 08:00 AM
There is something still inside the printer that is causing problems. Both rollers are on the same shaft and if one turns the other turns too. You have jam access door on the bottom side of the printer, also you can turn your printer upside down and gently shake it to hear for some rattling sound caused by a foreign object.