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‎07-23-2025 04:55 AM

HP Recommended

Printer not working properly

Reply
1 REPLY 1

‎07-25-2025 05:15 AM

HP Recommended

@Akanksha_23-0, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I'm here to help you get your printer back up and running smoothly.

To assist you better, could you please share:

  • The exact model of your HP printer (e.g., HP OfficeJet Pro 8625, HP LaserJet MFP M234sdwe, etc.)
  • A brief description of what’s not working (e.g., won’t print, paper jams, connectivity issues, error messages)

In the meantime, here are some general troubleshooting steps that resolve most common printer issues:

Restart the Printer

  • Turn off the printer.
  • Unplug it from the power source for 60 seconds.
  • Plug it back in and turn it on.

Check for Error Messages

  • Look at the printer’s control panel or HP Smart app for any error codes or messages.
  • If you see one, please share it here so we can guide you further.

Update Printer Firmware

Outdated firmware can cause performance issues. Here's how to update:

Check Network Connection (for wireless printers)

  • Ensure the printer is connected to the correct Wi-Fi network.
  • Print a Wireless Network Test Report from the printer’s control panel to check signal strength and connection status.

Reinstall the Printer Driver

Sometimes reinstalling the driver resolves persistent issues:

  • Uninstall the current driver from your PC.
  • Download the latest driver from: HP Software and Driver Downloads

Optional: Use the HP Smart App

The HP Smart app helps with setup, troubleshooting, and printing:

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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