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‎03-05-2019 09:40 AM

HP Recommended
Product: DeskjetD2600
Operating System: Microsoft Windows 8.1 (64-bit)

Hello,

After giving a print job,the printers roller is not working even though it's rolls while the printer is turned on,what should I do?

1 REPLY 1

‎03-06-2019 02:08 PM

HP Recommended

@JustJimmj,

 

Welcome to the HP Support Community!

 

Are you getting any error on the printer?

Are you able to make a copy?

 

While you respond to that, I recommend you follow the below steps and check if it helps.

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue, follow the steps in the below article.

 

https://support.hp.com/in-en/product/hp-deskjet-d2600-printer-series/3742933/document/c01963794

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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