Printer saying new 933 xl magenta and cyan cartridges are damaged

[Woodincardinal]

Hello please help with this issue. I replaced the 3 colour ink cartridges and the printer is saying that the magenta and cyan cartridges are damaged. I returned the cartridges and bought new ones as well as a new yellow 933xl and black 932x and I am still getting this message, with all new cartridges. Please help as I do not know what to do and live in a very remote region where access to it service is non existent.  All the cartridges that were and have been installed are genuine hp bought online.  Any help will be greatly appreciated.

Thanks

[sandytechy20]

@Woodincardinal

Welcome to HP support community.

Clean the cartridge contacts

1. Turn the printer on.

2. Open the door to access to the cartridges.

3. Wait until the carriage stops moving before you continue.

4. Push in on the front of the cartridge indicated in the error message, and then remove it.

   

5. Wipe the electrical contact on the cartridge with a lint-free cloth.

   

6. Insert the cartridge into its color-coded slot until it snaps into place.

   

7. Repeat these steps for any other cartridges indicated in the error message.

8. Close the cartridge access door.

Update the printer firmware

Here are the steps:- Click here

Refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Woodincardinal]

Thank you your input. I tried what you said. I have wiped the contacts and checked if firmware needs an update and the says it is up to date but am still getting the same error message. Please can you advise me on what to do next?

[asmita6658]

Hi @Woodincardinal

Welcome to the HP Support Community. 

Appreciate you trying the steps. This looks like a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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