Printer says cannot print

[Gj331]

My printer says it cannot print. I have put in new ink cartridge which has caused this message to come up. I would like to use my printer asap please help. Not sure my account is still valid. I haven’t had any ink sent for a while. I purchased ink and have installed this. Awaiting your prompt reply please

[Raj_05]

Hi @Gj331,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To assist you with your printer issue, here’s a step-by-step guide.

Verify Ink Installation

• Ensure the ink cartridges are properly installed and securely clicked into place.
• Confirm you are using the correct cartridges compatible with your printer model.
• Remove and reinstall the cartridges to check for proper seating.

Check for Ink Subscription

• If you were previously enrolled in HP’s Instant Ink program, verify if your account is still active:
  • Log in to the HP Instant Ink website with your account credentials.
  • Check your subscription status.
• If the subscription is canceled or expired, Instant Ink cartridges may no longer work. You would need to use store-purchased, non-Instant Ink cartridges.

Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait 2-3 minutes.
• Plug it back in and power it on. Check if the message persists.

Run a Cartridge Alignment

• If the printer prompts for alignment after cartridge installation, ensure you complete the process.
• You can also manually align the printer from the control panel or HP Smart app.

Update Firmware

• Update your printer's firmware to the latest version using the HP Smart app.

Clean the Cartridge Contacts

• Gently clean the electrical contacts on the cartridge and inside the printer using a lint-free cloth slightly dampened with distilled water.

Check Printer Status

• Ensure your printer is not in an error state:
  • Restart the printer.
  • Check the printer display or the HP Smart app for detailed error messages.

Test with a Different Cartridge

• If possible, try using another cartridge to rule out a defective one.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support