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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP DeskJet Plus 4155 All-in-One Printer

Until a few days ago, the printer was working just fine.  Nothing changed and now all of a sudden it says the printer is offline.  From the posts here, I see this is a common problem.  I spent over 6 hours yesterday with tech support that I thought was HP; turned out they were not.  They could not solve the problem.

1 REPLY 1
HP Recommended

@KathyC426 

 

Welcome to the HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

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