Printer says "Error - Printing" when I print a Test Page

[DavidT_M131nw]

Windows 10 but not sure of the number.

Printer had worked well until 2 weeks ago, then stopped and said that it could not detect the Driver.

I downloaded the driver - the one that was specific for LaserJet Pro M131nw first,

and then the one that covered more printers:  (M129-M134 PCLm-S). 

When I tried to print the test Page it said "Error - Printer".  

Product:  G3Q58A

[A_Gayathri]

Hi @DavidT_M131nw,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP LaserJet Pro MFP M130nw is having trouble with its driver and printing setup. 

Here are some steps to troubleshoot the issue:
 

Check Printer Status:

• Make sure the printer is turned on and connected to your computer. Check the display panel on the printer for any error messages.

Remove and Reinstall Printer Drivers:

• Uninstall the current drivers from your computer:
  • Go to Control Panel > Devices and Printers.
  • Right-click on your printer and select Remove device.
• Go to the HP Support website and download the latest drivers for the LaserJet Pro MFP M130nw.
• Install the drivers by following the on-screen instructions.

Update Windows:

• Ensure your Windows 10 is up-to-date as outdated system files can sometimes cause issues with printer drivers.
• Go to Settings > Update & Security > Windows Update and check for updates.

Check Printer Settings:

• Verify that the printer is set as the default printer:
  • Go to Control Panel > Devices and Printers.
  • Right-click your printer and select Set as default printer.
• Check the printer's properties:
  • Right-click on your printer, select Printer properties, and ensure that the correct port is selected.

Run the Printer Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Click on Printer and then Run the troubleshooter. Follow the on-screen instructions to diagnose and fix issues.

Check Printer Queue:

• Sometimes jobs stuck in the print queue can cause issues:
  • Go to Control Panel > Devices and Printers.
  • Right-click your printer and select See what's printing.
  • Cancel all documents and try printing again.

Check for Firmware Updates: Update the firmware on an HP printer

• Occasionally, updating the printer's firmware can resolve printing issues. Check the HP Support website for any firmware updates available for your model.

Reset Printer:

• If none of the above steps work, you may need to reset the printer to its factory settings. Refer to the printer’s manual for instructions on how to perform a factory reset.

Refer to this document: HP LaserJet Pro MFP M130nw User manual 

I hope this helps. 

Take care and have a good day.

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