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‎07-11-2021 04:26 PM

HP Recommended
Product: HP Envy 5022

As of last week, I can print just fine from my laptop, but not from my desktop.  The HP Smart App says the printer is ready, but when I try to print, it was saying the printer is out of paper (it's not).  Now today it is just saying there is an error.  I used to be able to print from this computer.

I have run the diagnostic tool several times, restarted everything several times, "forgot" the printer and set it up again, but no luck.  Help!

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3 people had the same question
1 REPLY 1

‎07-14-2021 08:46 AM

HP Recommended

Hi @runnincrazy,

 

I'd like to help!

 

To assist better-

  1. How is the printer connected to the device USB or wireless?
  2. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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