Printer says to load paper but paper is loaded!

[holywater]

My printer won’t print.  It goes through motions, makes all the noises then repeatedly says, “ load paper”. The problem is there is paper loaded.  Nothing has changed: same paper as always, ink is fine - using genuine HP ink ., paper is put in correctly.  The printer will also not copy.  

I have tried to do an alignment but no go.  It just does not seem to grab the paper.  There is no paper jame or anything down in there either.  Tried plugging unplugging, on& off.  Etc.  there are little beeps when it acts like it is going to print which were never heard before.  What gives?  

[holywater]

Please someone help me fix this.  I can’t get a new printer 😰

[Raj1788]

@holywater

Thank you for joining the HP Support Community

I suggest you do a Hard Reset on the printer.

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-officejet-4650-all-in-one-printer-series/5447930/document/c0...

Restart the printer.

Then, refer to this article: https://support.hp.com/us-en/product/hp-officejet-4650-all-in-one-printer-series/5447930/document/c0...

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)