Printer says to load paper even though I have paper loaded

[Barbara20201]

The printer was working great but today is said to load paper.  I have paper loaded.   I tired loading different sized stacks.  I thoroughly cleaned the rollers. They are making a funny noise and I can see them turning. 

I loaded resume paper and it printed the Status report page but nothing else will print.  I am so frustrated.  Please help!

[Kumar0307]

@Barbara20201, Welcome to the HP Support Community!

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to know different methods of updating printer firmware.

Perform the steps mentioned in this document - An 'Out of Paper' error displays, printer does not pick paper

Make sure the paper is loaded correctly in the input tray - Loading Paper and Envelopes for the HP Officejet 6500A e-All-in-One Printer Series

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Hope this helps! Keep me posted. 

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