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scgolfer
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Message 1 of 4
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Printer self check takes too long.

HP Recommended
Officejet Pro 8500A
Microsoft Windows 10 (64-bit)

When I turn on my Officejet Pro 8500A, it takes almost ten minutes for it to self-check and clean print heads before it will print.  The printer is several years old and seems to take longer to self-check than it used to.  

3 REPLIES 3
Betty0610
HP Support Agent
HP Support Agent
23,409 23,351 1,290 1,225
Message 2 of 4
Flag Post
HP Recommended

@scgolfer

 

Welcome to the HP Support Community.

 

Is the Printer connected directly to the wall outlet? If not, please do.

 

Let's try a printer firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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scgolfer
Author
New member
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Message 3 of 4
Flag Post
HP Recommended

Even with the computer and printer connected with a USB cable, the serial number would not display.

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sandytechy20
HP Support Agent
HP Support Agent
32,853 25,407 1,681 1,893
Message 4 of 4
Flag Post
HP Recommended

@scgolfer

 

Did you get a chance to update the printer firmware?

If not, here are the steps to update:- Click here

 

Let em know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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