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‎06-05-2016 08:59 PM

HP Recommended
Product: HP Officejet Pro 8600
Operating System: Microsoft Windows 10 (32-bit)

Printer showing offline when its not.  I connect wireless to my network everything is connected fine; can scan etc but when I try to print it says printer offline.

 

I have been running Windows 10 for many months withour issue, now today no go..... tried everything!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-05-2016 10:26 PM

HP Recommended

Hi,

 

Thanks for teh feedback.

 

Can you try the following :

 

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.


Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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7 REPLIES 7

‎06-05-2016 09:03 PM

HP Recommended

Try this one

 

HP Print and Scan Doctor

 

This should fix your offline issue.

 

If not, try this one

 

HP Printers - Printer is Offline (Windows)

 

Best of luck !

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.

Do more than just exist
Was this reply helpful? Yes No

‎06-05-2016 09:05 PM

HP Recommended

Thanks for using the HP forum.

Can you try this self-help document for Offline issues?

http://support.hp.com/us-en/document/c05083107

Let us know if that works.

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎06-05-2016 09:42 PM

HP Recommended

Unfortunately tried all of those options without fixing the issue...

Was this reply helpful? Yes No

‎06-05-2016 10:26 PM

HP Recommended

Hi,

 

Thanks for teh feedback.

 

Can you try the following :

 

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.


Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎06-08-2016 11:51 PM

HP Recommended

Thanks very much!

Was this reply helpful? Yes No

‎06-08-2016 11:52 PM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎11-24-2017 11:07 PM

HP Recommended

Tried this also but to no avail, printer is still off line.

Was this reply helpful? Yes No
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