Printer showing paper jam but theres no paper jam.

[kalebr16]

I am struggling to print on my HP OfficeJet 250 Mobile Printer. It shows a paper jam error, however, there is no paper jam at all. I've tried things I've seen online but to no avail.

[A_Gayathri]

Hi @kalebr16 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet 250 Mobile Printer is showing a paper jam error but there's no visible jam, try these steps to resolve the issue:

Step 1: Power Cycle the Printer

1. Turn off the printer and unplug it from the power source.
2. Remove the battery if applicable.
3. Wait at least 2-3 minutes before plugging it back in.
4. Turn the printer back on and try printing again.

Step 2: Check for Hidden Paper Debris

1. Open the rear access door and look for any tiny scraps of paper stuck inside.
2. Use a flashlight to inspect the paper path carefully.
3. If you find any bits of paper, gently remove them.
4. Close the rear access door securely.

Step 3: Reset the Printer

1. While the printer is on, unplug the power cord from the printer and the wall outlet.
2. Wait 60 seconds.
3. Plug the power cord back into the printer and wall outlet.
4. Turn the printer on and see if the error clears.

Step 4: Clean the Rollers

1. Turn off the printer and unplug it.
2. Dampen a lint-free cloth with distilled water and gently clean the rollers inside the printer.
3. Wait for the rollers to dry before turning the printer back on.

Step 5: Check for Sensor Issues

1. Dust or dirt on the paper jam sensor can trigger a false error.
2. Open the printer and carefully clean the paper path sensors with a soft, dry cloth.

Step 6: Update Printer Firmware

1. Go to HP's support page and check for firmware updates.
2. Install any available updates for your printer model.

Step 7: Perform a Hard Reset

1. Remove the battery (if applicable).
2. Hold the power button for 30 seconds while the printer is unplugged.
3. Reinsert the battery (if removed) and plug the printer back in.
4. Turn it on and see if the error persists.

If the error still occurs after trying these steps, there may be a faulty sensor or roller mechanism inside the printer.

I hope this helps. 

Take care and have a good day.

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