Printer shows supply memory error- tried changing toner and drum still no good

[notiiboy]

LaserJet MFP 130 fw shows supply error even though toner and drum were changed 

[Max3Aj]

Hi @notiiboy, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP LaserJet MFP 130fw is showing a supply error even after replacing the toner and drum, try the following troubleshooting steps:

1. Check for Proper Installation

• Ensure that the toner cartridge and drum unit are correctly installed.
• Remove both the drum and toner, then reinsert them firmly.

2. Clean the Contact Points

• Power off the printer and unplug it.
• Remove the toner and drum unit.
• Use a lint-free cloth to clean the metal contact points on both the cartridge and inside the printer.
• Reinstall the components and power on the printer.

3. Check for Counter Reset

Some printers require a manual reset after replacing the toner or drum:

• Check the printer menu to see if there is a reset option for the toner/drum counter.
• If not, try printing a Supplies Status page to verify if the printer recognizes the new supplies.

4. Ensure Genuine HP Toner & Drum

• If you’re using third-party or refilled cartridges, the printer may not recognize them.
• Try using a genuine HP toner and drum unit.

5. Update the Printer Firmware

• Go to HP support website, download, and install the latest firmware update.
• Sometimes, supply errors occur due to outdated firmware.

6. Perform a Power Reset

• Turn off the printer, unplug it from power, and wait for 5-10 minutes.
• Reconnect the power cable and turn it back on.

7. Run HP Print and Scan Doctor

• Download HP Print and Scan Doctor and run it to diagnose and fix supply recognition issues.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support