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OfficeJet Pro 7740
Microsoft Windows 10 (64-bit)

Was printing a long list of items. Partway through printer stopped printing. I cancelled remaining print jobs. Used HP Dr. to test machine, removed device, uninstalled/reinstalled softwar and drivers current. Printer will print internal from HP Dr. testing, but sits and spins on anything from Comp or tablet.

1 REPLY 1
HP Recommended

@snaps2721

 

Welcome to the HP support community.

 

Assign a manual IP address and that should fix the issue.

A Network Configuration Page lists important network settings such as network status and the printer IP address.

  1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon . Swipe up on the display, and then touch Reports. Touch Network Configuration Page. A Network Configuration Page prints up to four pages of information.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.