Printer sometimes only prints partial images

[karladav_33]

I am having an issue where I will send a document to the printer, and sometimes it will only print a partial sheet. Sometime just a few inches, sometimes more than half the page. It doesn't seem to matter whether the document has images, what file format, or from what program. But only sometimes. This happens from my computer, and other computers in my office. 

I have tried turning off and on my computer and the printer, and uninstalling and reinstalling the printer from the network. 

Has anyone else experienced this issue? Or have ideas of what settings to play around with to try and solve the issue? 

Thanks. 

[KrazyToad]

@karladav_33

Welcome to HP Support Community

I suggest you update the printer firmware from this Link: https://support.hp.com/in-en/drivers/selfservice/hp-officejet-pro-7740-wide-format-all-in-one-printe...

If the issue persists we can attempt a Semi Full Reset

Since these steps are specific to your printer, I have sent you a private message with the instructions

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you and have a great day

Keep me posted 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.